IT Voice Manager [CLOSED]

Our client is one of the largest VoIP and telecommunications solutions provider in the world.

Location: Singapore

Indicative salary range: SGD $90,000 to $120,000 annually

 

ESSENTIAL FUNCTIONS (Include special duties and responsibilities)
Manage the IT Voice Team responsible for phone systems worldwide. This includes creating, executing, validating, and modifying based on customer feedback the telecommunications strategy for all Company locations globally. This also includes all IP phone deployments, migrations, call center and ACD requirements, and operations. This role will manage the global dial plan and ensure consistency with all directories within Company as well as call center dialing plans. This role will work with the internal customer base, the Voice Division, and IPPBX vendors to ensure the phone strategy is consistent with new Company and IPPBX technologies that includes user acceptace and enables the current Company voice technologies to be used within the company. This also includes working with the Voice Division on testing and rolling out new code and products. This role will also manage all telecommunication service and product providers including driving down costs through new technologies such as on-net off net, contract negotiations, and keeping up with other cost saving opportunities.  Other responsibilities include managing the IT Voice Engineers worldwide.  Some travel will be required. 

QUALIFICATIONS (Include education, technical expertise, skills and experience required) 

• BA or equivalent (IT, math or science preferred) and 5-8 years related experience
• Excellent VoIP and Telecom skills with a deep understanding of all VoIP technologies and services
• Excellent voice strategy and execution experience
• Strong Experience with ACD and call center environment
• Strong experience with internal and external dial plans
• Experience with Polycom products
• Experience with Asterisk and Interactive Intelligence CIC and EIC
• Experience managing service providers and vendors
• Experience working with engineering departments a plus
• Experience with other IPPBX platforms a plus to include Avaya
• Experience with voice system migration a plus
• Must be able to manage and prioritize many tasks and must be customer service oriented with minimal supervision
• Must be able to meet drive technology direction and needs based on the Company product and business requirements
• Must have demonstrated leadership and management skills
• Excellent written and verbal communication skills
• Must have experience working with Sr. Management in the APAC region.
• 10+ years experience with local and wide area networks support required
• CCNP and CCSE/Fortinet/Juniper certification preferred.  CCIE a plus.
• Experience supporting engineering labs preferred.
• Must be able to travel
• Technical or information systems degree a plus.
• Experience with Microsoft LCS a plus
• Experience with Interactive Intelligence, Asterisk VOIP and traditional PBX a plus

 

***Forward latest CV to the kepalahunter to apply. For more details, please call (+65) 65152707.

 

RF Engineer

Role

Provide wireless systems engineering services to an established client base. Provide support and analyses to clients in the areas of wireless system requirements gathering, RF planning, implementation support, and enhancements of wireless telecommunication networks and develop the necessary documentation to support the appropriate engineering tasks. Determine customer requirements for new microwave backhaul networks, perform gap analyses for new backhaul networks, and develop new high-level microwave backhaul network designs. Support wireless system projects, including technology assessment, feasibility analysis, radio network planning, site survey analysis, path analysis, frequency planning, and interference analyses.

Qualifications

• Degree in electric, electronic engineering with 6+ years of experience with wireless mobile network design and optimization
• Knowledge of wireless network standards and air interface protocols of at least two of the main technologies, including GSM/GPRS, EDGE, CDMA and TDMA
• Knowledge of electromagnetic theory, antenna theory and radio propagation fundamentals, RF intermediation analysis, RF Harmonics, and frequency deconfliction
• Knowledge of propagation analysis, traffic engineering, system technology, and RF manufacturers and vendors
• Experience in RF environment in hospital

***Forward latest CV to the kepalahunter to apply. For more details, please call (+65) 65152707.